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Responsible Business Practices

John Hardy is committed to ethical and responsible business practices. We conduct our business with respect to human rights and the environment and expect our business partners to share a similar belief. 

As such, we require all our business partners (hereafter “Contract Party”) to observe and apply the below Code of Conduct, in accordance with the current local laws and practices.

1. John Hardy’s Code of Conduct: 

Compliance with Laws and Regulations: Contract Party must comply with all applicable laws and regulations, United Nations (UN) and International Labour Organization (ILO) Convention and Recommendations, including local and national codes, rules and regulations, applicable treaties and industry standards and adopt publicly available policies, endorsed by senior management, to achieve this Code of Conduct.

Compliance with John Hardy’s Human Rights Policy: Contract Party must read and apply, at a minimum, the same level of Standards specified on John Hardy’s Human Rights Policy when conducting their business.

Environmental Compliance: Contract Party must comply with all applicable environmental laws and regulations and is encouraged to introduce appropriate management and operating systems to minimize its impact to the environment. Contract party should only dispose waste substances in compliance with Applicable law and take steps to reduce the quantity of waste/emissions produced and energy/natural resources used. Additionally, Contract Party must ensure the efficiency of their business operations in terms of consumption of natural resources including but not limited to water and energy. Contract Party should minimize the use of chemicals and/or hazardous substances wherever possible.

Bribery and Facilitation Payment: Contract Party must act against any form of bribery, consider bribery risk, and have appropriate procedures to monitor such risk. Contract Party must facilitate the reporting of potential bribery, apply sanctions for bribery/attempted bribery and implement appropriate controls to oversee all payment facilitation. There should be no penalty for voicing a concern or declining to pay a bribe under any circumstances.

Money Laundering and Finance of Terrorism: Contract Party must maintain audited financial accounts and acknowledge the identity of all organizations the Contract Party deals with. Any transaction that is of international scope may be subject to more than one regulation.

Diamonds and Stones: Contract Party must adhere to the Kimberley Process and the World Diamond Council’s System of Warranties and must not knowingly buy or sell Conflict Diamonds. Contract Party must ensure its Employees are informed and trained about these restrictions. Any material mined in Myanmar or Russia and supplied to John Hardy shall be clearly described and stated to John Hardy. 

Conflict Minerals: Contract Party must have a policy to reasonably assure any gold or silver materials does not directly or indirectly finance, or benefit armed groups causing serious human rights abuses. Contract Party must, to the best reasonable extent, ensure ethical sourcing and complete due diligence on the source and chain of custody of gold and silver, and make its due diligence measures available upon request.

Product Integrity: Contract Party must comply with any relevant and applicable trading standards legislation. Contract Party shall disclose all product physical characteristics properly, the product’s original sources wherever possible, and will not make any untruthful statement, representation or material omission. Contract Party shall disclose the fineness of gold and silver, apply the appropriate quality marks. Contract Party shall properly disclose the quality of diamonds and colored gemstones, including any treatments applied on these materials.


2. Human Rights Policy

It is the policy of John Hardy and our subsidiaries and affiliated companies to foster an organizational culture with respects to human rights and seek to avoid complicity in human rights abuses, in alignment with the principles contained within the International Bill of Human Rights and the International Labor Organization’s (ILO)

Declaration on Fundamental Principles and Rights at Work.

This Policy applies to all employees of John Hardy entities and locations worldwide and by extension, to subcontractors working at our sites or providing products and services to us. If any employee believes that someone is violating the Human Rights Policy or the law, they are asked to report it immediately to their manager, Human Resources, Company legal counsel or grievance contact channel

John Hardy’s Human Rights Principles:

Child Labor: John Hardy prevents employment of children younger than fifteen (15) years of age. In case local laws specify a minimum working age higher than or impose mandatory education beyond the age of fifteen (15), the local laws shall apply. John Hardy recognizes the right of the child to be protected from economic exploitation and from performing any work that is likely to be hazardous or to interfere with the child’s education, or to be harmful to the child’s health or physical, mental, spiritual, moral or social development.

 John Hardy complies with all their local legal requirements for young workers, particularly those pertaining to hours of work, wages, health and safety and general working conditions.

 Forced Labor: John Hardy recognizes that the use of forced or involuntary labor and the restriction of employees’ freedom of movement are not permitted. Employees must be treated with dignity and respect, and any corporal punishment, threats of violence or other forms of physical, sexual, psychological, or verbal harassment must not be used against them. As for grievance procedures and investigation processes, they must be clear and clearly explained to all Employees.

Health and Safety: Workplace environment must comply with relevant applicable laws and industry standards to ensure a safe conduct of work. As such, John Hardy provides employees with the best possible human health and safety working conditions. John Hardy also ensures adequate and appropriate safety arrangements and hygienic conditions at the workplace. Employees must be appropriately trained as to safety and health measures. John Hardy has appropriate procedures in place, including installing alarms, establishing emergency procedures and evacuation plans, to prevent accidents, and providing access to on-site health and medical facilities. Any serious incidents should be formally investigated and documented.

Gender and Racial Equality: John Hardy recognizes the importance of gender and racial equality. Therefore, John Hardy, with respect to substantial local practice and culture, acknowledges equality of genders and races, in particular the rights of men and women of all races to equal pay for equal work, equal employment opportunity, equal working conditions (including wage conditions) and equal professional development within the trade (including opportunities for promotion). John Hardy also undertakes to seek to promote such rights.

John Hardy shall not expose employees to any kind of discrimination in its hiring and employment practices.

Violence in the Workplace: John Hardy deems it the responsibility of all employees to maintain the workplace free from threats and acts of violence. Supervisors and managers in all level are responsible for observing signs of their employees’ discomforts or grievances which may potentially stem from violence and encouraging the affected person to report any such incidents through Human Resource Department’s provided grievance channel. Non-exhaustive list of violence in the workplace includes:

  • Causing physical injury to another person
  • Making threatening remarks
  • Acting out in aggressive or hostile manner that creates reasonable fear of injury to another person or subjects another individual to emotional distress
  • Intentionally damaging employer property or property or another employee
  • Possessing a weapon while on the workplace property or while on the workplace business
  • Committing acts motivated by, or related to, sexual harassment or domestic violence

Working Conditions and Wage: John Hardy compensates employees for services rendered or to be rendered by providing them wages (for which payments are made on a regular and pre-determined basis by bank transfer or in cash or cheque form in a manner and location convenient to employees), including overtime hours at such premium rates, maximum hours, piece rates and other elements of compensation. Wages shall not, as a minimum standard, be lesser than those specified by national laws or current industry standards, should the latter provide better conditions for the employees; and wages shall cover a decent living.

As such, John Hardy lays down conditions of work and wage for its employees, including appropriate and legal daily and weekly working hours, overtime work and the legal number of days of paid annual holiday leave, and weekly rest (as being part of Employee’s Right). John Hardy complies with applicable local laws and industry standards on working hours. John Hardy does not, except in special circumstances or as permitted by local law, expect employees to work more than the lesser of: 

  • 48 hours per week for regular working hours (excluding overtime),
  • The limits on regular hours allowed by local law.

Workers’ Right to Information and Consultation: John Hardy acknowledges and consents its employees or their representatives are, at the appropriate levels, guaranteed information and consultation in good time in the cases and under the conditions provided for by current domestic laws and practices.

John Hardy ensures its employees or their representatives the opportunity to be regularly and fully informed of the financial prospects of the company; Where employees’ interests would significantly be affected, including general terms of employment, information shall be given, and consultative bodies established as early as possible to ensure that proposals and viewpoints of the employees contribute to the management’s decision-making process.

John Hardy’s employees have the opportunity to participate in relevant training programs to help them undertaking their respective functions.

Right to Collective Bargaining: John Hardy recognizes employees’ right to associate, organize and bargain collectively in a lawful and peaceful manner, for the protection of their interests, without penalty or interference (as stated in the

article 23 of The Universal Declaration of Human Rights and in ILO Conventions No. 87 and 98). John Hardy does not prevent collective bargaining and will adhere to collective bargaining agreements, where such agreements exist.

Security: The task of guaranteeing the security of our employees, assets, and facilities is developed with efficiency but also with total compliance with the laws and with respect to human rights. Security personnel must first try to resolve a security incident without using force. If this fails, they should only use the minimum force needed and offer help to anyone, including offenders, injured as a result. In the event of a product security incident, John Hardy shall prioritize the safety of employees, visitors, and other relevant business partners over products. 

This Policy is aligned with John Hardy’s Code of Conduct, employee handbooks and company’s rules and regulations, which lay down a grievance mechanism for stakeholders to address and resolve issues or potential violations. Where we have identified that we have caused, contributed to or been linked with any adverse human rights impacts, we will take action to remediate the impacts through appropriate process.

This Policy and our Human Rights Due Diligence assessments shall be annually reviewed and endorsed by the senior management and may be updated from time to time as required.

Updated: April 21, 2023


3. Supply Chain Policy

This policy confirms John Hardy’s commitment to respect human rights, avoid contributing to the finance of conflict and comply with all relevant UN sanctions, resolutions and laws, and comes into effect as of March 5, 2021.

John Hardy is a certified member of the Responsible Jewellery Council (RJC). As such, we commit to proving, through independent third-party verification, that we:

  1. respect human rights according to the Universal Declaration of Human Rights and International Labour Organization Declaration on Fundamental Principles and Rights at Work;
  2. do not engage in or tolerate bribery, corruption, money laundering or finance of terrorism;
  3. support transparency of government payments and rights-compatible security forces in the extractives industry;
  4. do not provide direct or indirect support to illegal armed groups;
  5. enable stakeholders to voice concerns about the jewellery supply chain; and
  6. are implementing the OECD five-step framework as a management process (and Supplement on 
Gold if applicable) for risk-based due diligence for responsible supply chains of minerals from conflict-affected and high-risk areas. 

We also commit to using our influence to prevent abuses by others.

Regarding serious abuses associated with the extraction, transport or trade of minerals and gold:

We will neither tolerate nor profit from, contribute to, assist or facilitate the commission of:

  1. torture, cruel, inhuman and degrading treatment;
  2. forced or compulsory labor;
  3. the worst forms of child labor;
  4. human rights violations and abuses; or
  5. war crimes, violations of international humanitarian law, crimes against humanity or genocide.

 We will immediately stop engaging with upstream suppliers if we find a reasonable risk that they are committing abuses described above or are sourcing from, or linked to, any party committing these abuses.

Regarding direct or indirect support to non-state armed groups:

We will not tolerate direct or indirect support to non-state armed groups, including, but not limited to, procuring diamonds or gold from, making payments to, or otherwise helping or equipping non-state armed groups or their affiliates who illegally:

  1. control mine sites, transportation routes, points where gold is traded and upstream actors in the supply chain; or
  2. tax or extort money, or gold at mine sites, along transportation routes or at points where gold is traded, or from intermediaries, export companies or international traders.

In alignment with the above paragraph, we only buy or sell diamonds that are fully compliant with the Kimberley Process Certification Scheme.

We will immediately stop engaging with upstream suppliers if we find a reasonable risk that they are sourcing from, or are linked to, any party providing direct or indirect support to non-state armed groups as described above.

Regarding public or private security forces:

We affirm that the role of public or private security forces is to provide security to workers, facilities, equipment and property in accordance with the rule of law, including law that guarantees human rights. We will not provide direct or indirect support to public or private security forces that commit abuses described above.

Regarding bribery and fraudulent misrepresentation of the origin of minerals and gold:

We will not offer, promise, give or demand bribes, and will resist the solicitation of bribes, to conceal or disguise the origin of minerals and gold, or to misrepresent taxes, fees and royalties paid to governments for the purposes of extraction, trade, handling, transport and export of minerals and gold.

Regarding money laundering:

We will support and contribute to efforts to eliminate money laundering where we identify a reasonable risk resulting from, or connected to, the extraction, trade, handling, transport or export of minerals and gold.

Dated: March 5, 2021
Updated: March 5, 2023


4. Responsible Practices Report

 ISO 14001 – Environmental Management System Certification

Our Bali factory earned its first ISO 14001 certification last year and passed another surveillance audit this year. Our newly relocated Bangkok factory is following suit, with its first certification scheduled in November 2023.

Our environmental management program includes energy conservation, replacing fluorescent lightbulbs with LED, and reducing industrial waste to zero.

ISO 14064-1 – Greenhouse gas emissions verification

In 2023, we began inventorying our organization's greenhouse gas emissions from global operations, and subsequently received a third-party verification in accordance with ISO 14064-1: 2018.  

Here’s our greenhouse gas emissions for the period of January 1st 2021 to December 31st 2021:

  • Direct emissions: 63.78 tCO2e
  • Energy indirect emissions (Location based): 1,430.54 tCO2e
  • Energy indirect emissions (Market based): 56.87 tCO2e
  • Other indirect emissions: 3,076.41 tCO2e

The verification of our 2022 carbon footprint report will expectedly be finished within 2023.

Some of our carbon-reduction actions include supporting renewable energy producers through purchasing their Renewable Energy Certificates. 

Supply Chain

Following the 2022 Russia-Ukraine conflict, we instructed our suppliers and business partners not to use precious metals, diamonds, or gemstones originating in Russia in the products they supply to us. We'll monitor the situation closely in the hopes that it may be resolved calmly.

Provenance Claim

We've long been proud of our use of reclaimed gold and silver. To offer further details to the public, we have just launched a Provenance Claim page where you may look up the origins of our metals. If you have any questions, there is also an enquiry channel.


About US$400,000 worth of donations/sponsorships were made to various organizations so far in our past fiscal year, as below:

  • Susan G. Komen
    Their mission is to save lives by meeting the most critical needs in our communities and investing in breakthrough research to prevent and cure breast cancer.
  • JED Foundation
    The Jed Foundation is a nonprofit that protects emotional health and prevents suicide for teens and young adults, giving them the skills and support they need to thrive today and tomorrow.
    As a dynamic media force, GLAAD tackles tough issues to shape the narrative and provoke dialogue that leads to cultural change. GLAAD protects all that has been accomplished and creates a world where everyone can live the life they love.
  • The Ali Forney Center
    The Ali Forney Center, based in New York City, is the largest LGBT community center helping LGBTQ homeless youth in the United States. The AFC both manages and develops transitional housing for its clients.
  • Sungai Watch  an environmental organization on a mission to stop plastic from going into the ocean in Bali Indonesia. By designing simple trash barriers and operating a collection, sorting and up-cycling system, they have created a scalable approach to tackling plastic pollution. Sungai watch is also actively engaged in community education and outreach work.
  • Green School – a local scholarship program which funds local Balinese Children to attend the internationally accredited school based in Bali. Selection of Scholar students is based on the educational opportunity while balancing the need to ensure children stay deeply connected to their local Balinese community.
  • Environmental Bamboo Foundation John Hardy sponsors the 1000 Bamboo Villages Program which empowers rural farmers in Indonesia to restore degraded land while driving a village-based bamboo industry. Through bamboo and agroforestry systems, programs area designed to reforest degraded lands and turn them into sustainable resources for the community. The 1000 Bamboo Villages program is not just about environmental stability but creating pathways out of poverty for the most vulnerable populations in Indonesia.